My order says Pending Payment, but my credit card got charged, what should I do?
It can take up to 24hrs for our systems to confirm the payment with your bank. If you noticed your order is still in Pending state after that period, reach out here. Of note, orders made post 12pm ET on Fridays may take up to Monday morning for the bank to confirm payment. We ship out orders made late Fridays on Monday so this should not delay your order.
I got double charged on my credit Card, What should I do?
If you see a double pending charges in your online bank account statement, we would recommend you to wait 24hours until it is posted. In some cases, the bank will erroneously display two pending charges but only one will posted. If you do have a double charge from your order, please reach out to our team and we will address it.