If you are experiencing any issues with the Vessel Pen, please contact [email protected]
for further assistance.
Vessel Brand Inc. warrants the Vessel Pen (not its accessories) against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, Vessel will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions.
All sales are FINAL
with the exception(s) of the preceding policy. Please contact an Experience Concierge via Our Chat or at [email protected]
for assistance in initiating the return process.
All sale items are FINAL SALE
and not eligible for a return, exchange or store credit – no exceptions
IMPORTANT NOTE: While we package orders that include edibles with insulation packaging and icepacks, we highly suggest upgrading to EXPRESS Shipping to lessen the chances of your products MELTING from the SUMMER HEAT. B+F takes every precaution we can to ensure your order arrives safely however we CANNOT be responsible for products damaged due to environmental factors during transit. Thank you!