Last updated October 17, 2018
All disposable pens, pen cartridges and pen batteries can be returned for a Store Credit if your product is proven to be defective. You can return your items to Birch + Fog within *14 business days of receiving your order*.
Please contact [email protected] to speak with an Experience Concierge to further assist.
We will happily accept returned unopened and unused edible products as follows:
- For refunds as store credit within 30 days of the shipping date if the product you received is one of the following:
- Damaged, we require photo image of product in question. Once proven this product has a fault you can return this product for store credit at our shipping expense.
- Wrong product was sent, we will exchange it at our shipping cost. We require product that was sent to be returned, again, at our shipping cost.
Once a Return Label has been created and sent through to you, you have 7 business days to place this return product back through the mail. We will not honour refunds or returns after this time.
All products are final sale.
If, for some reason the package contents are not what you ordered or damaged in some way we will be happy to rectify this – please email us/or contact us via Live Chat to arrange a store credit, or replacement depending on the circumstance.
Once your package has been accepted, processed and/or shipped our refund policy ONLY allows for replacement or store credit. If your order is proved to have been missing a product upon delivery we will be ship this product out separately at our expense. Damaged products will be replaced or you can choose a store credit (a photo of the damage must be required). Replacements will only be made up to four business days after you have received your parcel.
If the package was damaged in transit we require images of the entire order, including box it was delivered in, we will review it and resolve this accordingly and as best as we can. We are not responsible for any damage through transit.
Shipping is non-refundable.