The all-new Vista Series Luxury Vape Pen Battery. Sleek, elegant and even more powerful than its predecessor. Vista debuts with a number of design elements that you’ve come to expect from Vessel. This collection is powered by a larger premium-grade battery and features a uniquely designed, sweeping collar that not only provides the necessary protection for your cartridge but essential visibility to what’s inside.
Choose from a series of stylish colours, luxurious aesthetic, and delicate design with robust engineering to handle daily use. Sophistication and quality are at your disposal--Once you pick up your Vessel, you won't want to put it down.
CARTRIDGE NOT INCLUDED
(Please NOTE: Cartridges not included)
All disposable pens, pen cartridges and pen batteries can be returned for a Store Credit if your product is proven to be defective. You can return your items to Birch + Fog within *15 calendar days of receiving your order*. Please contact [email protected] to speak with an Experience Concierge to further assist.
How To Request a Return
All sales are FINAL with the exception(s) of the following policy. Please contact an Experience Concierge via Our Chat at [email protected] for assistance in initiating the return process.
All sale items are FINAL SALE and not eligible for a return, exchange or store credit - no exceptions
We want you to be happy! Please check out our product descriptions and reviews from previous foggers prior to ordering. Feel free to connect with our Experience Concierge to assist you in product selection if you are unsure about your purchase.
Items purchased from Birch+Fog are eligible for a refund as Store Credit only once the product is deemed defective by our Experience Team.
All products are eligible for the Return Process for up to 14 calendar days from the day you receive your order and will be confirmed by your tracking number. We do require details and photo(s)/video(s) of the product in question. Store Credit will be issued once verified as a manufacturer defect and may be required to be returned to us at our cost. Defects or damage resulting from accidents, neglect, misuse are not covered by our Return Policy.
Missing and/or Wrong Product Sent
If you are missing an item from your order, and to ensure a smooth process, please provide details of the item in question along with an image of the packing slip. We require the packing slip from your order to validate what was sent in your parcel. Any incorrectly sent products must be returned unused, unopened and in original packaging. Our team will provide a return label for any product that is required to be shipped back to our depot.
Wrong Product Ordered
Mistakes happen! If you have incorrectly ordered a product we can proceed with a refund as Store Credit as long as the product is UNUSED, UNOPENED, and in original packaging. You will need to send the product back to our depot at your own shipping cost.
Once the product is received and reviewed, we will proceed with the refund as Store Credit. Returned items that are damaged or used may not be accepted for a refund as Store Credit at the discretion of Birch+Fog. We can ship the product back to you at your own cost.
If you are experiencing any issues with the Vessel Pen, please contact [email protected] for further assistance.
Vessel Brand Inc. warrants the Vessel Pen (not its accessories) against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, Vessel will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions.